Sales Agent Questionnaire - Identifying Areas for Improvement in Sales Calls
Approximately how long does it take to make a call to a new client?
Under 2 Minutes
5 - 10 Minutes
From searching Lead in T-iks, preparing for the call, and dial the Number
What are your biggest challenges when making a sales call?
I find it challenging to keep the client engaged throughout the call.
I struggle with addressing objections and persuading clients to make a purchase.
I sometimes have difficulty understanding the client's needs and preferences.
Are there any areas where you feel like you need more support or training?
I would like more training on objection handling techniques
I could benefit from more support in identifying and addressing communication barriers.
I would like more guidance on how to differentiate our services from those of competitors
How do you typically respond to objections from clients?
I try to empathize with the client's concerns and offer a solution that addresses their needs.
I provide additional information and evidence to support the value of our services.
I acknowledge the objection and try to shift the conversation to a different aspect of our services.
What techniques have you found to be most effective in engaging clients and keeping them interested?
I try to personalize the conversation by asking the client questions and tailoring the pitch to their needs.
I use storytelling to illustrate the value of our services and keep the client interested.
I offer a clear and concise explanation of our services, focusing on the most relevant features and benefits.
Are there any communication barriers you have encountered when speaking with clients? If so, how have you addressed them?
I have encountered language barriers with non-native speakers, and I try to use simple and concise language to overcome them.
I have encountered cultural barriers with clients from different backgrounds, and I try to be mindful of their values and beliefs.
I have encountered technical barriers with clients who are not familiar with our industry jargon, and I try to explain terms in simple language.
How do you differentiate our services from those of competitors?
I emphasize the unique features of our services, such as our customer support and pricing structure.
I highlight the success stories of our clients and the positive impact our services have had on their businesses.
I compare our services to those of competitors and explain how we provide more value for the same price.
What information do you find to be most valuable when speaking with potential clients?
I find it valuable to understand the client's pain points and goals, so I can tailor the pitch to their needs.
I find it valuable to know about the client's budget and timeline, so I can offer a solution that fits their resources.
I find it valuable to learn about the client's decision-making process, so I can address any concerns or objections they may have.
Questions or suggestions for improvement
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